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Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Lokhom. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Lokhom. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.

HOW TO REACH US

You may contact us on our website or by email/text. The Lokhom Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours, service@lokhom.com, Your satisfaction is Lokhom mission.

ADDITIONAL NOTES ABOUT WARRANTY

1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.

2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account within 5-7 business days.

After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package’s shipped out. Lokhom undertake all the return shipping fee from the US. For the other countries, taxes & shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.

4. For Aftificial reason cause the items damaged, cannot be returned or exchanged;

5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

Contat Us： service@lokhom.com