Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Lokhom. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Lokhom. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.
HOW TO REACH US
You may contact us on our website or by email/text. The Lokhom Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours, service@lokhom.com, Your satisfaction is Lokhom mission.
ADDITIONAL NOTES ABOUT WARRANTY
1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.
2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account within 5-7 business days.
After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package’s shipped out. Lokhom undertake all the return shipping fee from the US. For the other countries, taxes & shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.
4. For Aftificial reason cause the items damaged, cannot be returned or exchanged;
5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
| Rerurn policy |
Buyer pay the shipping fee |
Seller pay the shipping fee |
Photo Provided |
Exchange Avallable |
| Dislike/Unsuitable |
✔ |
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| Change Style/Color |
✔ |
|
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| Receing Wrong ltems |
|
|
✔ |
✔ |
| Quality Problems |
|
|
✔ |
✔ |
| Artificial Reason |
✔ |
|
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Contat Us： service@lokhom.com
Free shipping on all orders
U.S. customer support
Preferential prices for all products
How long will it take to arrive after I place an order?
1.Processing Time:1-2 business days
2.Delivery Time:2-5 business days
3.Shipping Time=Processing Time+Delivery Time=About 3-7 business days
Our average ETA is currently 1-2 business days warehouse processing time to ship 2-5 business days transit time after shipped, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible .
Can I track my purchase?
You can enter the tracking number sent to you by email after placing the order here to check your delivery status at any time.
To change or cancel a processed order, please contact our customer service department for assistance.
The tracking doesn't show any changes to my order. What does it mean?
The shipping carrier picks up the shipment from the warehouse, but the carrier does not scan the tracking label correctly when picking it up. Our carrier is working hard to eliminate tracking issues and delivery delays.
Which shipping company do you use?
FedEx, UPS and USPS.
Do you offer expedited shipping options?
We currently do not provide expedited shipping options. We have two warehouses in Oregon and Tennessee, which can ship your orders for free.
Can you send it to my address?
We only ship to physical addresses in the 48 contiguous states of the United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or U.S. Protected Countries. We currently do not ship outside the United States.
Can you deliver my order to the post office box?
We only ship to verified physical addresses. We do not deliver to post office boxes.
What is the warranty for the product I purchased?
You have 7 days to return the item to us in its original condition. Any modification or alteration to the product will invalidate the original warranty.
What happens if I cancel the order?
If you cancel on the same day, you will not have to pay any handling fees. However, if you cancel the order at any time after the same day, please do not accept the package cancelled by FedEx (sometimes the RTS request fails), because you will also be responsible for returning the package. Please contact customer service for more details.
What if my item/package is damaged when it arrives?
When you receive your item, please check your item carefully. If the package is damaged, please complete the following steps: 1) Take a photo of the damage. 2) Then please send an email to service@lokhom.com immediately and attach a photo. 3) We will contact you directly for the next steps. 4) Do not throw away the box or packaging materials, otherwise, your claim will not be approved by the shipping company.
Does my shipment need to be signed when it is delivered?
Depending on the value, shipping issues, or size, certain items need to be signed when shipped (direct signature is required). Someone in the family needs to sign these items. These items can also be picked up and signed for at your local FedEx location, provided you contact them and make arrangements. If your order is shipped via FedEx, opening a FedEx Delivery Manager account will provide more options. When you receive the tracking information after the order is shipped, you can view the tracking information to see if it shows that a signature is required to arrange for someone to sign at that address.
How to track my order?
Once your order is shipped from our warehouse, we will send you a delivery confirmation containing your tracking number.
You can use this number to track your package on the carrier's website.
Tracking information can also be found in customer accounts on our website.
How long is the delivery time and shipping time?
All products shown on the website are in stock and can be shipped immediately. Usually, we will ship the goods within 2 business days. After the order is shipped, usually, the order will be delivered to you within 5-10 business days.
What should I do if my order is damaged in transit?
If your order is damaged in transit, you must notify the driver immediately so that he can indicate it on the waybill when receiving the goods. Then contact our customer service and report the problem with a picture showing the damage and packaging. Remember to unpack the carpet and inspect it to find hidden and visible damage.
How much is shipping?
We always offer at least one free shipping option. You can also choose express delivery, but at an additional cost.
You will see more precise price and shipping options at checkout.
Do I need to pay tariffs and duties?
Can not. Duties and tariffs for orders sent to the United States or Europe are borne by Lokhom. Your order will be shipped from our warehouse in the US or Europe.
What currencies do you accept?
We accept payment in £ GBP (British Pound) € EUR (Euro) and $ USD (United States Dollar)
We will choose the currency normally used in your country/region. If we do not provide payment in your local currency, we will process the payment in $ USD .
You can switch to another currency by clicking the currency in the upper right corner of the title.
What payment methods do you offer?
We provide a variety of payment methods, allowing you to freely choose the method that suits you best. You can pay for your order on our website using one of the following payment methods:
Credit card (VISA or MasterCard)
Paypal
money transfer
How secure is my transaction?
Transactions on our website are very secure, and we cooperate with Nets, which handles all of our Internet payments. All payments are made through a secure encrypted connection to ensure your safety and protect and prevent our customers from fraud. All payments are authorized using a technology called 3D-Secure. For your safety, all payments are also controlled manually.
We are not directly responsible for any loss, theft or damage during the delivery process. Please be patient, as we have to claim damages from the shipping courier and send you parts or replacements.
